Please provide any response to the automated email we sent you to confirm that we have received your order. This is essential! To find out why, please either check the FAQ menu or click on the question mark on the right!
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As soon as you place your order, you will receive an e-mail from us that we have received your order. But this mail may fall into the spam/junk folder due to the fact that you are receiving mail from us for the first time and your mail filtering settings are sensitive. To avoid this, either send us a mail from the mail address in your order or find the automatic mail from us and add any reply. Otherwise you will not see important updates such as tracking numbers.
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